Canon Canada Inc.

  • Bilingual Customer Service Representative

    Job Location CA-ON-Brampton
    Posted Date 4 weeks ago(9/27/2018 1:45 PM)
    ID
    2018-5176
    Category
    Corporate
  • Overview

    Bilingual Customer Service Representative

     

    We are looking for a highly motivated Bilingual Customer Service Representative to join our Credit and Collections team! In this role, you will be focused on providing account support to customers and responding to client inquires regarding outstanding collections.

     

    We’ll trust you to make a big contribution to our team as you develop and grow - your excellent customer service, positive attitude and commitment to doing a good job will ensure success - you will play a key part in helping us excel today and improve tomorrow!

    Responsibilities

    Key Responsibilities 

    • Respond to customer inquiries and concerns regarding accounts
    • Liaise with customers to collect outstanding receivables
    • Reconcile assigned portfolio accounts and process customer credit card payments
    • Liaise with Sale and Service Administration regarding contract changes
    • Prepare third party packages for referral and bad debt write-offs
    • Prepare ad hoc reports

    Qualifications

    To Succeed, You Will Have

    • College diploma in Business or related field
    • Fluently Bilingual in English and French
    • At least 12 months of relevant work experience
    • Strong time management/multi-tasking skills
    • Ability to analyze and assess customer inquiries and direct customers to appropriate departments
    • Good computer and technical skills – Microsoft Office proficiency with a focus on Excel

    Come and join our team and reap the rewards as we work to take Canon to the next level!

     

    We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

     

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

     

    Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713

    ______________________________________________________________________

     

    Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. 

     

    Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

     

    Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

     

    We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

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