Canon Canada Inc.

  • Bilingual Technical Support Representative

    Job Location CA-ON-Brampton
    Posted Date 1 month ago(9/19/2018 8:51 AM)
    ID
    2018-5113
    Category
    Service & Customer Support
  • Overview

    Bilingual Technical Support Representative 

    -12MTH Contract-

     

    Call Center – 7 Hour days – No Weekends!

     

    As a member of the Canon team, you’ll help our consumers with a number of products including, but not limited to, fax, scanners and printers.

     

    It’s a real responsibility!  Representing Canon as a point of contact with our consumers, we’ll need you to act as a friendly and professional brand ambassador.  You’ll also have to put your problem-solving skills to work to identify each consumer’s unique inquiry and direct them to a suitable solution, ensuring that every case is resolved in a satisfactory manner.

     

    NOTE:  Rotating shifts - must be available 9:00AM - 5:00PM and 10:00AM - 6:00PM from Monday to Friday

    Responsibilities

    Key Responsibilities

    • Provide telephone and email support for consumer products 
    • Effectively diagnose and define consumer product problems via telephone and email
    • Assist customer with step-by-step problem resolution
    • Ensure appropriate escalation of non-completed matters
    • Offer pre-sales assistance when applicable
    • Answer telephone inquiries daily ensuring various key performance metrics such as Call Handle Time and Abandon rates to name a few are met
    • Enter all telephone customer inquiries into CRM database
    • Complete all telephone inquiries according to established quality assurance guidelines

    Qualifications

    To Succeed, You Will Have

    • High School diploma is required; Post-secondary education is preferred
    • Fluently Bilingual in English - French
    • Less than 12 months of experience
    • Excellent analytical skills  to assess a situation, seek multiple perspectives, and arrive at an appropriate solution for the customer
    • Strong computer and technical skills  to troubleshoot driver installations and understand Canon products
    • Exemplary written and oral communication skills
    • Proven customer relations skills and a pleasant telephone manner

    Come and join our team and reap the rewards as we work to take Canon to the next level!

     

    We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

     

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

     

    Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713

    _________________________________________________________________________________

     

    Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does.

     

    Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

     

    Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

     

    We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

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