Canon Canada Inc.

  • Bilingual Customer Service Representative - 6 MTH Contract

    Job Location CA-QC-Saint-Laurent
    Posted Date 3 weeks ago(7/26/2018 4:42 PM)
    ID
    2018-5090
    Category
    Service & Customer Support
  • Overview

    Bilingual Customer Service Representative

    -6MTH Contract-

     

    As the Customer Service Representative you will be provide exceptional customer service to our clientele and handle all incoming Service and Supply requests in a professional, courteous and timely manner. Also, you will ensure that all required client information is accurate so as to maintain elevated levels of Customer Service and facilitate the Field Service Technician's execution of service calls.

    Responsibilities

    Key Responsibilities

    • Respond to inbound calls and emails related to client inquiries, issues and concerns in a courteous and timely fashion by focusing on customer satisfaction
    • Ensure issues are thoroughly investigated and determine appropriate action for resolution
    • Maintain accurate records and documentation of changes to account information through the CCTS database
    • Maintain knowledge and awareness of all company policies and procedures
    • Follow all current departmental procedures, processes and methodologies
    • Escalate any unresolved customer concerns to the Manager
    • Assist on special projects as assigned by the Manager; Other duties as required

    Qualifications

    To Succeed, You Will Have

    • Customer service / call center experience
    • Bilingual (French & English)
    • Exceptional customer service skills with a strong "customer first" attitude
    • Good organizational skills and strong time-management techniques
    • Works well under pressure and in a fast-paced environment
    • Display high ethics, character and commitment to business policies and decisions
    • Display initiative in handling problems, be a team player and support changes
    • Must be available for the evening shift when necessary (on rotation)

    Come and join our team and reap the rewards as we work to take Canon to the next level!

     

    We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

     

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

     

    Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713

     ______________________________________________________

     

    Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. 

     

    Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

     

    Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

     

    We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

     

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