Canon Canada Inc.

  • 2018-4905

    Job Location CA-ON-Brampton
    Posted Date 3 weeks ago(4/2/2018 9:20 AM)
    Job Title
    Digital Content & Technical Administrator
    Category
    Service & Customer Support
  • Overview

    Digital Content & Technical Administrator

     

    Ready to work for a digital imaging leader?

     
    At Canon Canada, we’re guided by kyosei – our corporate philosophy meaning “all people living and working together into the future.”  Since 1973 we’ve done just that, working together to become leaders in business and consumer imaging equipment and information systems. 
        
    As a global company, our reputation is built on our ability to meet the needs of our employees and our business partners.  We pride ourselves on technological innovation, excellence and harmony with our environment, and strive to be innovators who deliver exceptional solutions and great customer experiences. 

    Canon continues to be the preferred choice for technology and services that enhance the lives of people and drive business performance, all supported by our extensive, award winning line up.


     

    Interested?

     

    As the Digital Content & Technical Administrator, you will be responsible for maintaining, expanding, and optimizing the Canon Canada Service & Support and internal training knowledge-base for internal and external users. You will administer and maintain the systems used by the Service & Support department and act as the first level of support and Subject Matter Expert.

     

    We’ll trust you to make a big contribution to our team as you develop and grow - you will play a key part in helping us excel today and improve tomorrow!

    Responsibilities

    Key Responsibilities

    • Publish and maintain content for both external (FAQs) and internal customers (Training) and ensure legal and language compliance
    • Partner with Subject Matter Experts to write content into a defined style while ensuring that it is articulated clearly and easy to integrate into existing
    • Regularly review content and recommend changes
    • Update, maintain, and troubleshoot existing websites and webpages including coding issues
    • Provide first level support for the various systems used by Service & Support
    • Assist with project and change management 

    Qualifications

    To Succeed You Will Need

    • Post-Secondary education, Vocational or Technical Training in Computer Science
    • 1-3 years of related work experience
    • Strong analytical skills
    • Excellent project and process management skills
    • Superb computer and technical skills; Microsoft office with a focus on Excel - pivot tables and vlookups
    • Strong ability to multi-task and manage time
    • Experience with PeopleSoft and Oracle Service Cloud
    • Basic technical skills to use coding in HTML, CSS, and PHP
    • French is considered an asset

    Come and join our team as we work to take Canon to the next level! We offer generous benefits and exceptional career growth with a global company.

     

    If you are among the most suitable for the position, we will be in touch with you shortly to discuss this role in greater detail. 

     

    Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713

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