Canon Canada Inc.

  • Digital Content & Technical Administrator

    Job Location CA-ON-Brampton
    Posted Date 3 months ago(4/2/2018 9:20 AM)
    ID
    2018-4905
    Category
    Corporate
  • Overview

    Digital Content & Technical Administrator

     

    As the Digital Content & Technical Administrator, you will be responsible for maintaining, expanding, and optimizing the Canon Canada Service & Support and internal training knowledge-base for internal and external users. You will administer and maintain the systems used by the Service & Support department and act as the first level of support and Subject Matter Expert.

    Responsibilities

    Key Responsibilities

    • Publish and maintain content for both external (FAQs) and internal customers (Training) and ensure legal and language compliance
    • Partner with Subject Matter Experts to write content into a defined style while ensuring that it is articulated clearly and easy to integrate into existing
    • Regularly review content and recommend changes
    • Update, maintain, and troubleshoot existing websites and webpages including coding issues
    • Provide first level support for the various systems used by Service & Support
    • Assist with project and change management 

    Qualifications

    To Succeed You Will Need

    • Post-Secondary education, Vocational or Technical Training in Computer Science
    • 1-3 years of related work experience
    • Strong analytical skills
    • Excellent project and process management skills
    • Superb computer and technical skills; Microsoft office with a focus on Excel - pivot tables and vlookups
    • Strong ability to multi-task and manage time
    • Experience with PeopleSoft and Oracle Service Cloud
    • Basic technical skills to use coding in HTML, CSS, and PHP
    • French is considered an asset

    Come and join our team and reap the rewards as we work to take Canon to the next level!

     

    We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

     

    While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

     

    Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. Should you require any accommodations, please indicate this on your application/cover letter and we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact us via email at accessibility@canada.canon.com or via phone at 1-855-531-3850 or 905-863-8713

     

    ______________________________________________________________________

     

    Since 1973, Canon Canada has been the leading provider of consumer, business, professional and medical digital imaging innovation. Technology continuously changes, but our vision and commitment to delivering exceptional solutions and great customer experiences never does. 

     

    Headquartered in Brampton, Ontario, with 12 additional offices across the country, Canon is the preferred choice for technology and services that enhance the lives of people and drive business performance. We are committed to the highest level of customer satisfaction and loyalty, and provide 100% Canadian-based service and support for every product we distribute.

     

    Every day our team comes to work excited to tackle real-world challenges, conceive new ideas and develop groundbreaking, innovative solutions — to make a difference for our customers, our business partners, our colleagues and our company.

     

    We’re proud of the difference we make for our customers and our business partners, and in the communities where we live and work.

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